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Resume

Experience

2021 - Present

TEAM STORE MANAGER

High Point University

High Point, N.C.

  • Ensuring merchandise display meets the Team Stores standards.

  • Managing product supply levels to ensure the team store is fully equipped for customers.

  • Provide customer service that surpasses the organization's standards.

  • Record necessary resupply quantities by the size, style, and color of the product.

  • Made certain the cleanliness and presentation of The Team Store and the Inventory room fulfilled brand standards.

  • Supply the department with feedback that can raise profit and consumer satisfaction.

2021 - 2022

OPINION WRITER

Town Square Central Mass

Needham, MA

  • Developed strong opinions through rigorous research on various topics.

  • Produced personal, opinion pieces that represented a conservative perspective on current issues that faced central Massachusetts.

  • Formed well-thought-out opinions within a short deadline.

  • Evaluated and analyzed public and global affairs constantly to

    publish strong, evidence-based articles.

2021 - 2022

CUSTOMER SERVICE MANAGER

A.J. Antico Irrigation Systems

289 Elm Street, Marlborough, MA

  • Managed approximately 1,000 customers across New England.

  • Organized daily schedules by proximity to achieve excellent customer service and minimize the organization's expenses.

  • Acted as crisis spokesperson to ensure the brand image was not to be tarnished.

  • Trained new service technicians in a fast-paced environment to fulfill the organization's high demand.

  • Ensured the service technician’s vans were fully equipped with the tools they needed to complete the job safely and efficiently.

Education

2022 - 2023

HIGH POINT UNIVERSITY

Master of Arts in Communication and Business Leadership

High Point, N.C.

2018 - 2022

HIGH POINT UNIVERSITY

Bachelor of Arts in Strategic Communications

High Point, N.C.

Professional skillset

Entrepreneurial Mindset

Customer Service

Team Managment

Digital Analytics

Languages

English (native)

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